Three months ago when I set up SBC service for my boss's new home, I was pretty happy with them. They made it fairly painless. In fact when the time came a month later to set up service for our office I chose SBC again, DSL included. That went well because Fox Television came out and hooked everything up. Well, the home scenario was not to go as smooth. Turns out the boss couldn't get the internet going so I called SBC a month ago and had a tech come out. He looked everything over and said there was a problem with the outside line and he would have someone else come out and take a look. (Different department) We never heard back and the boss still doesn't have internet access. So, as it is my job to alleviate as much undo nonsense from the boss's life, I holed up at his house yesterday morning after a customer service rep told me I had to call in from the problem line. This was obviously BS because after an hour on the phone with three different people and repeating my story three different times, the woman had me hangup so she could run a test which would take about ten minutes and she would call me back right after. I waited an hour and called them back. Had to tell the story two more times and was told I should've mentioned it was a Mac and was transferred again so I could relay my problem yet again. This gal said, oh, the test is still running. Sometimes if there's a problem, the test can take anywhere from 2 - 4 hours. Fine. I left and went to the office. Four hours later I called SBC again. Two more people, two more explanations and one more person telling me that the test wasn't run, can she run it and call me back. Hell no. Run it, I'll hold. Well, she came back and said the line was fine and after talking in circles about the case files, she'd have a tech sent out in the morning. Back to square one. I was lied to and made to feel like I was talking to my landlord who always tries to make me out as the guilty party for a broken sink. I was this close to telling them to take their DSL and shove it, we'll get cable. It still may happen, but what won't happen is me getting SBC DSL at my own home when I am finally able to move on from dial-up. (I know - dark ages)
The good news is - the MTA strike is over and my boss's maid was able to return to work. And her work was cut out for her. He said, "See, the transit strike affects rich people too." Its true - the place was starting to stink.
Today I am waiting for the cable guy at the office...All in a days.
Posted by nora murphy at November 20, 2003 10:47 AM | TrackBack